Complaints Handling - HALA Training


Categories:
Housing Management & Property Litigation Social Housing
Tags:
Complaints Handling HALA training

Nick Billingham will discuss the practical effects of the new Complaints Handling Code published by the Housing Ombudsman and how RPs can comply. Nick will look at the new Memorandum of Understanding between the Ombudsman and the Regulator which is set to increase regulatory oversight of the performance of RPs in relation to complaints resolution.

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