| This Webinar will provide an in-depth discussion for Registered Providers of Social Housing as to the best practice and top tips in responding to complaints from residents and others. We will cover each stage of the complaint and the role of the Housing Ombudsman if the resident is still not satisfied. |
Speakers:
Anna Bennett, Partner, Housing Management and Property Litigation
Anna advises and represents clients on all areas of housing management and property litigation, from nuisance, subletting and bogus succession claims, through to disrepair cases and wider leasehold and boundary disputes.
Outside of litigation, Anna also regularly carries out and reviews tenancies, policies and procedure for her clients.
Kerri Harrison, Senior Associate, Housing Management and Property Litigation
Kerri initially joined us as a Paralegal in the Housing Management department in 2011. She later completed her training contract at Devonshires before qualifying into the Housing Management Department where she provides advice and assistance to Registered Providers on a wide range of matters including a range of possession claims, unauthorised occupation, Anti-Social Behaviour and disrepair. Kerri has also worked with private landlords on various leasehold matters.
Rory Matheson, Associate, Housing Management and Property Litigation
Rory has recently joined Devonshires having built up considerable experience acting for tenants in housing disputes. His areas of expertise cover possession, disrepair, homelessness, public law and human rights issues. He has also acted on community care matters including housing adaptations for people with disabilities, and migrant support matters including age assessment cases.
You will receive an email from Devonshires to confirm your place. Please note, places for this event are limited and may become oversubscribed. Clients of Devonshires will have priority and where we are heavily oversubscribed, we will limit places per organisation.