Consumer Standards: What is required of local authorities?
Monday 04th, March 2024
11:00 - 12:00

Consumer Standards: What is required of local authorities?

Consumer Standards: What is required of local authorities?

With the most significant changes in social housing regulation for over a decade due to be implemented imminently, and a greater focus than ever on the obligations on local authorities to provide safe, secure and decent homes, this webinar will explore what is required of local authorities under the revised Consumer Standards including:

  • Key changes in the requirements of the Consumer Standards;
  • Tenant engagement requirements;
  • Ensuring appropriate oversight and accountability of compliance;
  • The approach of the Regulator; and
  • Lessons learned from recent regulatory notices.


Gemma Bell, Partner, Devonshires 

Gemma advises on a range of areas including social housing regulatory, charity law, governance, company and community benefit society law, corporate restructuring projects, joint ventures, stock transfers and mergers and acquisitions.

Gemma acts for a range of clients nationally including housing associations, local authorities, charities and social enterprises.

Julian Paine, Director, Savills

Julian is a director in Savills’ affordable housing consultancy, leading on a wide range of consumer standards assignments with local authorities and ALMOs and corporate governance reviews, with specialist input from across the Savills team. He has worked in the social housing sector for over 25 years, has held local authority/ALMO director and executive-level roles and also with several housing associations. Julian previously worked as a social housing regulator and has been a board member.

Angela Holden, Director, Regulator of Social Housing

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