Strengthening consumer regulation – key areas of focus
Wednesday 12th, October 2022
14:00 - 15:30

Strengthening consumer regulation – key areas of focus

Strengthening consumer regulation – key areas of focus

In this webinar, Kelsey Walker and Christopher Smith, Directors at Savills, and Gemma Bell and Donna McCarthy, Partners at Devonshires, will explore:

  • What the move to proactive consumer regulation will mean in practice, including how the Tenant Satisfaction Measures will be measured and reported on;
  • Themes emerging from our work on consumer standards reviews and the latest consumer regulation review;
  • How the board (and officers) can ensure they are obtaining robust assurance on compliance; and
  • Good practice around remaining accountable and hearing the resident voice.

This webinar is designed to be interactive and to provide useful guidance on how providers can ensure they are taking appropriate steps to anticipate and comply with upcoming changes to consumer regulation.

In order to enable participants to engage with the session, we will be capping the number of spaces available for this webinar.

About the speakers:

Gemma Bell, Partner, Devonshires

Gemma advises on a range of areas including social housing regulatory, charity law, governance, company and community benefit society law, corporate restructuring projects, joint ventures, stock transfers and mergers and acquisitions. Gemma acts for a range of clients nationally including housing associations, local authorities, charities and social enterprises.

Donna McCarthy, Partner, Devonshires

Donna heads up a team advising on all aspects of housing management law and practice, acting for Local Authorities, Registered Providers and private landlords in complex litigation, including possession proceedings; actions to restrain Anti-Social Behaviour; injunctions and disrepair actions.

Donna’s expertise in complex dispute resolution, both in and out of court, sits alongside her extensive experience in advising on non-contentious policy and procedure in addition to regulatory matters.

Kelsey Walker, Director, Savills 

Kelsey leads Savills governance, risk and regulation team, leading on recovering gradings and compliance assessments, having joined Savills from the Regulator of Social Housing.   As Assistant Director Regulatory Operations, she considered the key factors impacting on compliance with regulatory standards and identifying evidence of potential consumer standards breaches. She has recently authored a publication for the  NHF, Risk and Assurance: A Guide for Housing Association Boards which outlines key themes of stakeholder accountability and strategic oversight of operational risk, with landlord health and safety example assurance templates.

Christopher Smith, Director, Savills 

Christopher is a Director within the Housing Division, particularly focusing upon Landlord Health and Safety (Compliance) reviews and follow-on improvement programmes. Prior to joining Savills, Christopher held positions at director level in housing and asset management-based roles across both the local authority and housing association sectors.

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