Housing Ombudsman issues call for evidence for its upcoming Spotlight report on Communications and Relationships

The Housing Ombudsman has issued its latest call for evidence on communications and relationships for its next Spotlight report. The report will address ‘the latest social injustices facing the housing sector’.

Richard Blakeway, Housing Ombudsman, states ‘This report will look to shed light on these issues and look at where landlords have got this wrong, but also crucially where they have got it right. Both will provide strong learning opportunities for the sector’.

The Housing Ombudsman is looking for all parties, including residents, advice agencies and landlords to respond by 28 July 2023 in order to create a complete picture of what the pertinent issues facing the social housing sector are.

The latest announcement confirms that the investigation will establish the following areas of best practice:

  • What it means to be vulnerable in social housing and what is an appropriate response by landlords.
  • What effective communication looks like and how this could help service better outcomes.
  • Whether there are areas (either service or demographic) where there are repeated patterns of poor service response.

You can respond to the call for evidence here.

For more information, please contact Victoria Smith.

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