The Regulator of Social Housing is seeking views on its proposals for tenant satisfaction measures (TSMs) which are part of implementing changes to consumer regulation set out in the Government’s Social Housing White Paper.
The TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered providers of social housing.
Join Donna McCarthy and Nick Billingham who will take you through the key consultation provisions and facilitate discussion on the proposals in order to help you to prepare a response.
About the Speakers:
Donna heads up a team advising on all aspects of housing management law and practice, acting for Local Authorities, Registered Providers and private landlords in complex litigation, including possession proceedings; actions to restrain Anti-Social Behaviour; injunctions and disrepair actions.
Nick advises on all aspects of housing law, housing and property litigation. His clients are typically housing associations and local authorities. His specialisms include complex litigation including judicial review, together with non-contentious advice relating in particular to policies and procedures, rent and service charge issues, and compliance with Regulation.