We will be taking delegates through the new Tenant Satisfaction Measures (TSMs), what they mean and how you can prepare your organisation for implementation on 1 April 2023. We will also set out how the TSM’s apply differently to large and small Registered Providers and how the Regulator propose to use the data collected.
About the speakers:
Donna heads up a team advising on all aspects of housing management law and practice, acting for Local Authorities, Registered Providers and private landlords in complex litigation, including possession proceedings; actions to restrain Anti-Social Behaviour; injunctions and disrepair actions.
Donna’s expertise in complex dispute resolution, both in and out of court, sits alongside her extensive experience in advising on non-contentious policy and procedure in addition to regulatory matters.
Samantha advises on all aspects of Housing Management for Registered Providers and Local Authorities, as well as advising organisations in respect of Coroner’s Inquests. Samantha is also a data protection specialist.
Housing management: Samantha is an accomplished litigator in landlord and tenant disputes and acts for Registered Providers and Local Authorities. She works on both tenancy and leasehold matters relating to anti-social behaviour, breach of tenancy, succession, subletting and all other manner of issues relating to such agreements. Samantha regularly advises and provides strategy to landlords in respect of decanting residents in large-scale redevelopments.
Kathryn has experience in contentious and non-contentious aspects of the construction industry in both the public and private sectors. She regularly drafts and negotiates bespoke contracts for clients as well as amendments to the standard forms such as the JCT and NEC suits. Kathryn also advises on the merits of construction disputes and represents clients in adjudication, meditation, expert determination and litigation.