On 1 April 2023, we saw the introduction of the ‘Tenant Satisfaction Measures’ (TSMs). The Regulator of Social Housing (RSH) now requires all social housing landlords to publish their performance on the TSMs every year. Landlords with 1,000 or more homes will have to submit their data to the Regulator.
Five months will have passed since the government’s new Tenant Satisfaction Measures – Technical requirements came into effect.
The RSH is creating a new system for assessing how well social housing landlords in England are performing in terms of providing quality homes and services.
The new system includes a set of TSMs which social housing landlords are now required to report on.
In this webinar, we will look in detail at the safety checks measures in the TSMs and provide top tips to landlords who are grappling with the new reporting regime.
In England, just under a fifth (17%) of all households live in rented social housing. The government’s social housing white paper provides a framework for reform, but the detail of many of the proposals requires further development. The Social Housing Regulation Bill, which is presently on its journey through Parliament, provides the legal basis for many of the white paper reforms. The new TSMs develop a number of underlying themes and take forward a number of identified principles.
In this session, our speakers will talk you through:
1. The new TSM ‘Standard’ and in particular, the Building Safety Checks measures
2. What landlords need to do to report accurately
3. Submitting data to the RSH
4. Traps for the unwary, how we can help – and our Top Tips