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Webinar Recording

Strengthening consumer regulation – key areas of focus

In this webinar, Kelsey Walker and Christopher Smith, Directors at Savills, and Gemma Bell and Donna McCarthy, Partners at Devonshires, discuss what the move to proactive consumer regulation will mean in practice, including how the Tenant Satisfaction Measures will be measured and reported on, good practice around remaining accountable and hearing the resident voice and more.

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