Curent Opportunities
Job Purpose
Over the next 24 months we are working on a programme of change to transform how we deliver services to the firm, this hybrid role will further enhance our business-as-usual service delivery operations. You will work closely with your Service Desk colleagues to resolve 2nd line support calls and assist with and/or resolve higher level calls.
You will be an onsite presence (five days per week) for our people based in Leeds working alongside two IT colleagues. Occasional travel to our London and Birmingham offices is required for training and annual leave cover.
The role will be varied, dealing with tickets typically associated with a busy Service Desk function ranging from 1st and 2nd line IT administrative BAU tasks e.g., processing joiners and leavers, building and profiling laptop endpoints and mobile devices and will also equally involve hands-on technical involvement from an infrastructure standpoint and escalation to the service desk, requiring good knowledge of M365 (including Entra, Exchange Online, Intune and Teams), Meraki Wi-Fi access points, switches and firewalls, and Windows Server management (including but not limited to Active Directory and Group Policy).
In parallel to the transformation programme there are a small number of business-as-usual infrastructure projects/upgrades. This roll will manage the full life cycle delivery phases of the projects, with demonstrable previous experience required.
Finally, there will be a requirement to be part of an out of hours On Call rota.
The Team
We are a small team delivering IT business support and training services across all our offices for our employees and partners. We are constantly looking at how we can improve the user experience and provide our users with the best solutions enabling them to work smarter and most importantly more efficiently. We work closely with a small number of suppliers to ensure that service availability is maintained within SLA.
Agile working across the firm necessitates we are pragmatic and flexible with our service delivery, therefore the highest level of IT service when supporting our users to operate remotely is fundamental to the teams approach.
Duties and Responsibilities
This is not an exhaustive list and from time to time it may be necessary to vary these to meet the department and business needs.
- Resolving support tickets, deskside or remotely via RMM tool (necessary).
- Troubleshooting and supporting Microsoft Office 365, Windows 11 and MS Server 2019/2022 (necessary).
- Supporting iManage Document/Email Management System (preferred, or demonstrable experience of an alternate DMS).
- Uniflow and FlowMatrix.
- HP Laptop Hardware (Supporting, building/re-building via MDM).
- Mimecast.
- Egress.
- Cisco DUO/Microsoft Authenticator MFA.
- Checkpoint Harmony SASE (or equivalent).
- Administration of firewalls (Cisco Meraki).
- Administration of networking devices (Cisco Meraki switches and Wi-Fi Access Points).
- Proactive infrastructure environment monitoring.
- Assisting with ad-hoc projects to improve systems across the firm.
- Creation of documentation for colleagues.
- Ensure compliance Cyber Essentials and ISO27001 policies and procedures relating to IT services.
- Assist with internal/external information security audits and Cyber Essentials.
- Providing additional resource and assisting with routine reporting and responses to information security incidents.
Person Specification
Essential skills
- Minimum of 5 A-C grades at GCSE or equivalent.
- Extensive experience in a similar IT Support role i.e. 5 years + in a legal or professional services environment.
- Experience working on Infrastructure-related projects.
- Strong attention to detail and analytical skills.
- Good time management skills with the ability to prioritise workload.
- A flexible approach to ensure all deadline are met.
- Must be able to work independently and as part of a team, and possess excellent communication skills.
- A lively and enthusiastic personality with a service orientated approach.
- Excellent troubleshooting skills.
How to Apply
If you would like further details or wish to apply for this position please email your CV and covering letter direct to support.recruit@devonshires.co.uk and complete the diversity monitoring questionnaire which can be accessed by button below.
All recruiters must submit their candidates’ CV via our HR team or using the recruitment inbox listed above. Only HR can agree terms of business with third parties, provide the appropriate privacy notice to be shared with candidates and ensure that the firm maintains its commitments to LEXCEL, ISO27001 and Equality Diversity & Inclusion.
Devonshires Solicitors LLP is committed to providing equal opportunities in employment and to providing a workplace free from discrimination and harassment. As such all job applicants, employees, partners and third parties who come into contact with us, will receive equal treatment, regardless of age, disability, gender identity, marriage and civil partnership, trade union activities, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We welcome applications from groups where we are currently underrepresented. For this reason, we ask that all candidates complete the recruitment monitoring survey in complete confidence for statistical purposes in order that we can effectively monitor how well our Diversity procedures are working. To review our policies on Diversity & Inclusion and Dignity at Work please visit our recruitment pages at www.devonshires.com.